Refund policy

Last updated: November 3, 2026

Mabel Alert is a brand of Westford Global LLC ("Mabel Alert," "we," "us," or "our"). We want you to feel confident about your Mabel Alert watch. This policy explains our 30-Day Money-Back Guarantee, our 1-Year Limited Warranty and how refunds work.

Important: every return, refund and warranty request starts with an email to support@mabelalert.com. Please do not send anything back before we reply with instructions. Without contacting us first, we cannot process your request.

1. 30-Day Money-Back Guarantee

How long you have

You have 30 days to request a return. The 30 days start on the day your package is delivered, as shown in the carrier's tracking, not on the day you ordered or while the package is on its way.

If you email support@mabelalert.com within these 30 days, your request counts, even if the watch arrives back with us after the 30 days have ended.

How to return

1. Email support@mabelalert.com with your order number and the reason for your return.
2. We reply with the return address and instructions.
3. Send back the watch together with the charger and everything that came in the box.

Packages sent back without contacting us first, or to an address we did not give you, may not be accepted or refunded.

Condition of the watch

You may try and use the watch normally during the 30 days. The watch must be returned complete and without damage caused by misuse, water damage, drops or attempts to open or repair it. If the watch comes back damaged or incomplete, we may refuse the return or deduct a reasonable amount from your refund. We will always tell you first.

Return shipping

The cost of shipping the watch back to us is paid by you. We recommend a tracked shipping method, because we cannot refund a return that does not reach us.

What you get back

After we receive and check your return, we refund the price you paid for the watch and any plan fees charged for that order. Shipping costs paid at checkout, if any, are not refundable. When your return is approved, your plan is cancelled and the SIM card and watch are deactivated.

2. 1-Year Limited Warranty

What is covered

For 12 months from the delivery date, we cover your watch against defects in materials and workmanship under normal use. This means a fault in the product itself, for example the watch no longer turns on, does not charge, or a button or function stops working on its own.

What we do

If your watch has a covered defect, we will first try to solve the problem with you by email. If that does not work, we will repair or replace the watch with the same or an equivalent model, at our choice, at no cost to you for the replacement and its shipping. After the 30-day money-back period, the warranty gives a repair or replacement, not a cash refund. A replacement watch is covered for the rest of the original warranty period.

What is not covered

• Water damage from showering, bathing, swimming or other use beyond the water resistance described for the watch
• Damage from drops, impact, crushing or a cracked screen
• Damage from using a charger or power source that is not 5V, or a damaged cable or adapter
• Damage from opening, modifying or repairing the watch yourself or by anyone other than us
• Normal wear and tear, such as scratches, a worn strap or reduced battery life over time
• Loss or theft
• Problems caused by poor cellular coverage, network outages or using a SIM card that was not supplied by Mabel Alert

How to make a warranty claim

Email support@mabelalert.com with your order number, a short description of the problem, and if possible a photo or short video. We may ask you to try a few simple steps first. If a replacement is needed, we will tell you exactly what to do, including whether to send the defective watch back.

3. Plan (subscription) fees

• Monthly plan: you can cancel at any time to stop future payments. Payments already made are not refunded for the remaining part of a month.
• Yearly plan: the yearly plan is paid in advance at a lower price. After the 30-Day Money-Back Guarantee period, yearly payments are not refundable, also not in part. You can cancel at any time to stop the next renewal, and your service keeps working until the end of the year you paid for.
• Charged by mistake? If you think a charge is wrong, email support@mabelalert.com within 30 days of the charge and we will look into it.

More details are in our Subscription Policy.

4. Refund timing

Approved refunds are sent to your original payment method within 5–10 business days after we receive and check your return. Your bank or card company may need a few extra days to show the refund on your statement.

5. Exchanges

We do not offer direct exchanges. If your watch has a defect, our warranty covers a repair or replacement. For anything else, email support@mabelalert.com and we will find a solution with you.

6. Your legal rights

This policy does not limit any rights you have under the consumer laws that apply to you.

7. Contact us

For all returns, refunds and warranty questions, email support@mabelalert.com with your order number. We reply as soon as possible, usually within 24–48 hours on business days.

Westford Global LLC (Mabel Alert)
33 N Gould St, Sheridan, WY 82801, United States
support@mabelalert.com