Subscription Policy

Last updated: November 3, 2026

Mabel Alert is a brand of Westford Global LLC ("Mabel Alert," "we," "us," or "our"). The Mabel Alert watch works together with a Mabel Alert plan. This Subscription Policy explains how plans, payments, renewals and cancellations work. Questions? Email support@mabelalert.com.

1. Why you need a plan

The watch needs an active Mabel Alert plan to work. Your plan includes:

• The SIM card and cellular service (4G LTE in the United States)
• SOS calls and alerts to the family contacts you choose
• Fall alerts and location sharing
• Access to the Mabel Alert family app
• Customer support by email

2. Plans and prices

• Monthly plan: $19.95 per month
• Yearly plan: $180 per year, paid in advance

Prices are in US dollars. Taxes may apply where required by law. The price and billing period of your plan are always shown at checkout before you pay. If a promotion applies to your order, such as a free or discounted period, its terms are shown at checkout and tell you when your first payment will be charged.

3. Automatic renewal

Your plan renews automatically at the end of each billing period (every month or every year) until you cancel. By buying a plan, you allow us to charge the payment method you used at checkout, or any updated payment method, at the start of each new period, at the price shown at checkout or a new price we have told you about in advance.

For yearly plans, we send you an email reminder before your plan renews, so you have time to decide.

4. How to cancel

You can cancel at any time, in two easy ways:

• Online: log in to your account on mabelalert.com and click Manage subscription, then cancel.
• By email: send your request to support@mabelalert.com with your name and order number.

Your cancellation takes effect at the end of your current paid period. You will not be charged again after that. To avoid the next charge, please cancel before your next billing date.

5. What happens after you cancel

At the end of your paid period, the Mabel Alert service stops. This means:

• The SIM card is deactivated, so the watch can no longer make or receive calls.
• SOS calls, fall alerts and location sharing stop working.
• Access to the watch in the family app ends, and the watch is locked to the Mabel Alert service.
• The watch is designed to work only with the Mabel Alert service and will not work with another SIM card or app.

Please make sure the person wearing the watch knows when the service ends, so they do not rely on it in an emergency. You can restart your plan at any time by emailing support@mabelalert.com. What happens to your data after cancellation is explained in our Privacy Policy.

6. Failed payments

If a payment fails, we will try again over the following days and email you so you can update your payment method. If the payment still cannot be completed, we may pause or end the service. While the service is paused, SOS calls and alerts will not work. Please keep your payment details up to date in your account.

7. Changing your plan

• Monthly to yearly: possible at any time. The yearly plan starts at your next billing date.
• Yearly to monthly: possible at the end of your current year.

Email support@mabelalert.com or use Manage subscription in your account.

8. Price changes

We may change our plan prices in the future. If we do, we will email you at least 30 days before the new price applies to you. If you do not agree, you can cancel before the new price starts.

9. Refunds

• Plan payments made within our 30-Day Money-Back Guarantee are covered by our Refund & Return Policy.
• Monthly plan: no refunds for the remaining part of a month.
• Yearly plan: after the 30-day period, yearly payments are not refundable, also not in part. You keep the service until the end of the year you paid for. The yearly plan has a lower price because it is paid in advance; if you want full flexibility, the monthly plan can be cancelled every month.

10. Service area and fair use

The service uses cellular networks in the United States. Coverage depends on the network and your location and may not be available everywhere, for example inside some buildings, in remote areas or during network outages. The SIM card may only be used in the Mabel Alert watch it came with. If the SIM card is used in another device or for unusual amounts of calls or data, we may suspend the service.

11. Contact us

For any question about your plan, billing, renewal or cancellation, email support@mabelalert.com. We reply as soon as possible, usually within 24–48 hours on business days.

Westford Global LLC (Mabel Alert)
33 N Gould St, Sheridan, WY 82801, United States
support@mabelalert.com