Shipping Policy

Last updated: November 3, 2026

Mabel Alert is a brand of Westford Global LLC ("Mabel Alert," "we," "us," or "our"). This Shipping Policy explains how and when we ship orders placed on mabelalert.com. If you have any question about your order, email us at support@mabelalert.com. We are always happy to help.

1. Where we ship

Our main market is the United States, and we also ship to many other countries. If we cannot ship to your address, you will not be able to complete checkout, or we will contact you and refund your order in full.

Please note: the Mabel Alert service and its cellular plan are built for the United States. If you order from outside the United States, please email support@mabelalert.com first to check that the watch and service will work where it will be used.

2. Where we ship from

We work with fulfillment partners and warehouses in the United States and in other locations. Your order may ship from any of these locations, depending on where the stock is available. This does not change your rights under this policy.

3. Processing time

Orders are usually processed within 1–2 business days (Monday to Friday, excluding US public holidays). Orders placed on weekends or holidays are processed on the next business day. During busy periods, processing may take a little longer.

4. Delivery time

• United States: usually 3–5 business days after your order ships. During holidays, bad weather or carrier delays, delivery can take longer, sometimes 7–10 business days.
• Other countries: usually 7–15 business days after your order ships. Customs checks can add extra time.

Delivery times are estimates and not guarantees. If your order is taking longer than expected, email support@mabelalert.com and we will check it for you.

5. Shipping costs

Any shipping costs are shown at checkout before you pay. If free shipping is offered, it is shown at checkout.

6. Order tracking

When your order ships, we send you an email with a tracking number and link. If you have not received a tracking email within 5 business days after placing your order, please check your spam folder and then email support@mabelalert.com.

7. Customs, duties and taxes

Orders delivered within the United States do not have extra import duties for you to pay. For orders delivered outside the United States, your country may charge import duties, taxes or handling fees. These are your responsibility unless checkout clearly says they are included. If a package is refused or returned because these fees were not paid, the shipping costs are not refundable.

8. Your shipping address

Please check your shipping address carefully before you place your order. If you need to change it, email support@mabelalert.com as soon as possible. We can only change the address if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address that was entered at checkout. If such an order is returned to us, we can ship it again, and you may need to pay the new shipping cost.

9. Lost, missing or damaged packages

• Marked as delivered, but not received: please check around your home, with neighbors and with your local post office, and wait 2 business days, as packages sometimes arrive later than the tracking shows. If you still cannot find it, email support@mabelalert.com within 14 days of the delivery date shown in tracking.
• Lost in transit: if tracking has not updated for a long time, email us. We will open a claim with the carrier. Once the carrier confirms the package is lost, we will send a replacement at no extra cost.
• Damaged on arrival: email support@mabelalert.com within 7 days of delivery with your order number and photos of the package and the product. We will send a replacement or help you as described in our Refund & Return Policy.

10. Refused or unclaimed packages

If a package is refused, not collected, or returned to us because of an incomplete address, we will contact you. We can ship it again (you may need to pay the new shipping cost), or refund the product once it is back with us, minus the original and return shipping costs.

11. What is in your package

Your Mabel Alert watch ships with everything you need to get started, including the charger, a user guide and a SIM card for the Mabel Alert service. Your plan does not involve regular shipments; it is a monthly or yearly service. See our Subscription Policy for details.

12. Contact us

For every question about shipping, tracking, delivery or damaged packages, email support@mabelalert.com and include your order number. We reply as soon as possible, usually within 24–48 hours on business days.

Westford Global LLC (Mabel Alert)
33 N Gould St, Sheridan, WY 82801, United States
support@mabelalert.com